Shipping is always free! Orders are typically processed and shipped within 24-48 hours of purchase, excluding weekends and holidays. The estimated delivery time is 5-8 business days for the Netherlands, Belgium, and the United Kingdom. Please note that unforeseen circumstances, such as weather delays, customs clearance, or carrier issues, may impact delivery times. For more details, please consult our shipping policy .

You can request a return within 14 days of receiving your product. You will be responsible for the return shipping costs, unless the product is damaged or due to an error on our part. After receiving and inspecting your return, you will receive an update regarding the refund. If approved, we will refund the original payment method within 14 business days. For more information, please refer to our returns policy.

Once your order has been shipped, you will receive an email with a track & trace number. Use this number to track the status of your order viathis page.

Yes, you can contact our customer service at help@neora.nl and we will send you the invoice for your order.

We accept various payment methods, including iDEAL, Bancontact, Visa, Mastercard, American Express, and Maestro. You can choose the payment method that best suits your preferences.